WorkChat – Live Chat and Social chat button

Description

Typically, for customers to seek support while on your website, you can provide them mainly through the live chat support widget, or they can send an email or take a phone call directly to your customer support service line. 

But according to, customers’ patterns are more frequently attracted to seeking support to answer their questions through the live chat support widget as it is much more direct and convenient.

Regardless, the customers have to maintain their presence within the live chat widget all the time, and sometimes it is frustrating to wait for the reply. And if you change the website, you will not know when the messages will come. 

So if you want to communicate with customers while they can go through your website and yet have much more flexible options, Live Chat Support. You have come to the right place because, with our WorkChat WordPress plugin, you can connect with customers quickly and answers their queries questions as they come in. 

Besides other Live Chat Widgets Plugin like Tawk.To, Tidio, Live Chat, Zendesk, and many more. With only WorkChat Live Chat Plugin, you can allow your website visitors to contact you through their favorite channels such as Facebook Messenger, WhatsApp, Skype, SMS, and all of the other options to seek support. 

As your visitors already have their favorite chat apps and use them frequently, it is easy to understand that most of them prefer to contact you by using those chat apps. By using our WorkChat Live Chat Widget for WordPress, you will empower your website visitors with the additional option to chat with you even after they leave your website.

Show a chat button on the bottom of your website and start communicating with your customers immediately. Our WordPress Workchat plan is an offer to you a free forever plan and it is optional for you to upgrade to Premium Plan if you need more Advanced usage.

Who Can Use WorkChat WordPress Plugin 

WorkChat WordPress Plugin is a Live Chat solution that can benefit businesses of any size and in any industry. Unlike other Live Chat windows, WorkChat is uniquely designed to help businesses close more deals, increase sales, and improve customer satisfaction and experiences.

  • Any Business of any type in every industries and any size of Team.
  • From Startup to Multi Sub-Business Devision Corporation
  • From Ecommerce Store to Services Agency of all kinds

Cloodo was created to reflect the demand for a hybrid business working approach as well as multi-branch business divisions for any global corporate. With WorkChat, you can communicate with clients, interact with your employees or people interested in your projects, and manage your work in a centralized workspace.

For individuals who want a central workspace to manage their work, WorkChat is the perfect solution. The platform is designed to help individuals manage their work in the approach of project management in connection with freelancer and outsourcing resources.

 Freelancers can also sell their own skill set on the platform to gain more income while maintaining control over their own workspace. They can also publish creative projects as a portfolio to promote their talents.

For agencies or companies that want to set up agency profiles to sell their professional services, WorkChat Live Chat is the perfect solution. It helps these companies manage their operations effectively and privately in one workspace customized by them. 

Features-Rich WordPress WorkChat Live Chat Plugin Platform 

WorkChat Live Chat WordPress plugin is an innovative Live Chat platform offering a wealth of features designed to enhance your customer support and improve your business operations. 

Far from comparing with other Pure Live Chat systems or quick chat shortcut WordPress Plugin that provide only a primary chat interface or require the installation of quick chat shortcut plugins, WorkChat was designed and developed for the extensive flexible capacity with solid customer support and a business mindset. 

And yet, what sets it apart from the features of Live Chat Platforms and Chat App is its ability to integrate seamlessly with a complete CRM system, giving you a robust and comprehensive tool for managing your customer interactions.

With this integration, you can capture all the information you need about your visitors and customers, track their engagement with your brand, and provide personalized support and recommendations. 

Provide Personalized Support and Recommendation

WorkChat has gone beyond those features as we have a robust Live Chat system with a whole CRM integrated with those features while still keeping a significant benefit in giving your visitors the option to use the chat channels they already use.  

That brings much difference. Because when you use the «regular» live chat alternatives, it is normal to experience the wait for a chat agent to show up and reply to your queries and questions. But when you let your website visitors chat with you using social chat apps like WhatsApp, Viber, Telegram, Line, etc., which they may already use in their daily lives.

Meaning that with WorkChat, you give them the freedom to have support wherever they go and whatever they want. It is also equivalent to less wait and more chatting. That is a new kind of experience both for you and your visitors. 

With just one click, visitors can choose the chat channel that best suits their needs and preferences, ensuring a seamless and hassle-free experience.

  • With Just a Direct Click to Chat Method, you show your visitors what chat channels you are available to let them choose what suits them best. Just one click away from chatting with you. 

  • Or with a Just Click to Call – As you show your phone number, customers can decide whether it is sending a text SMS to you or calling for support. 

The more questions are answered, the more problems are solved, and you will increase your conversion rate, getting more leads and calls. You bear your customer support aspect into a better position in customers’ eyes. 

Empowering your visitors with more convenient and efficient communication options can increase your conversion rates, generate more leads, and improve customer satisfaction. 

WorkChat allows you to position your customer support aspect in a better light, which can ultimately lead to tremendous success for your business.

Standard Usage of WorkChat WordPress LIve Chat Plugin

The WorkChat WordPress Live Chat Plugin is designed to make the process of setting up and using a live chat system on your website as easy and hassle-free as possible.

After installing and activating the plugin, we already help you create a WorkChat account instantly as it connects to your WordPress. 

You don’t have to worry much about the registration process as it automatically, thereby, after the syncing is complete, you can begin setting up your own WorkChat Live Chat Widget. And it consists of some criteria: 

  • You can create unlimited Live Chat Widgets for numerous websites and marketing channels. 
  • You can also Assign each Sales Agent or Operator to each Live Chat widget.This means that you can have different people handling chat requests for different parts of your website, or even for different websites altogether.
  • Provide your phone number or any hotline number to let your customer call and text you.
  • Input the box with your Skype account ID to let your customer connect with you and start chatting with you via Skype.
  • Give out your WhatsApp number to allow your customer to connect and contact you through WhatsApp.
  • A Facebook Page is another option for customers to communicate with you on Facebook Messenger. 

 

And the Chat Window will start to appear on your WordPress websites, all you need to do is wait for your website visitors to initiate a support requestOnce a request is received, WorkChat immediately starts working, and you can start chatting with the customer.

You can chat with multiple customers at once using the WorkChat WordPress Messenger Dashboard or WorkChat WorkSuite.

For each different Chat agent or Operator, which you assign to each other chat channels or WordPress websites, they will have to log in to another WorkChat WorkSuite with their account as you provided. This ensures that every chat request is routed to the correct person, and that you can track each conversation easily.

You can reassure that all of the chat message histories are stored in our Cloodo Amazon Cloud Database, and you can retrieve them anytime you want. And all of the clients who have contact with you via the WorkChat WordPress Live Chat window will be stored in your own Cloodo WorkSuite CRM platform as clients and leads forever ( you also can export it into excel and download them if you want further analysis if you wish).

PREMIUM WORKCHAT ACCOUNT

If you’re looking to take your business to the next level, upgrading to our premium WorkChat account is a great way to explore all the additional features that we offer. For just $29 per Chat Agent or Operator, you can unlock a whole host of benefits that are not available with our free plan.

  • Unlimited Number of Clients – The standard version of WorkChat only offers up to a maximum of 1000 Clients. This means that you can expand your customer base without any limitations and grow your business as much as you like.
  • Unlimited Amount of Messages as well as Chat History. Which is great for businesses that communicate frequently with their clients and need to keep a record of all conversations.
  • Especially when you Upgrade to Premium Account that we provide you with Whatsapp Chat CRM Integration, we help you easily connect with your visitors on WhatsApp Messenger or WhatsApp Business. 

All you need to do is scan the QR we provided to integrate WorkChat with your WhatsApp account, and you are all set. 

  • With WhatsApp Chat CRM integration, you can chat with all your WhatsApp contact via our WorkChat Messenger. 
  • All WhatsApp contacts from Contact Books will be converted into Client Contact in our WorkSuite CRM system, which you can easily follow up with. 
  • Also, all WhatsApp Chat History records will be imported and kept in the WorkChat Messenger and Synced with the CRM system. 
  • Meanwhile, your clients can still use their favorite WhatsApp while communicating with you, and your Chat Agents or operators can also use their own WhatsApp account while providing support. Chat history will be synced and stored in the WorkChat WorkSuite CRM platform.

But we’re not done yet – we’re constantly updating our software to include even more CRM sync integration options. Stay tuned for more news about integration for Skype, Facebook Messenger, Telegram, Line, WhatsApp, and more.

Last but not least, you can also enjoy your own company or business workspace when using either WorkChat WordPress Live Chat Plugin or WorkChat. Our platforms, Cloodo WorkSuite, consist of all the necessary features to manage your business operations, from ERP to CRM. WorkSuite significantly benefits startup agencies, from minor to large-scale businesses, store management, or any other enterprise organization.

WP WORKSUITE CRM – LEAD, FOLLOW UP, CLIENT, PROPOSAL, TICKET SUPPORT, KNOWLEDGE BASE..

Using WorkChat, you can create your own company workspace, WorkSuite, which offers all the necessary features for managing your business. WorkSuite is an excellent tool for agency startups, small to large-scale businesses, store management, or any enterprise organization. 

WP Worksuite CRM provides ultimate visibility into customer interactions across every team in your organization. This allows everyone, from marketing to sales to customer service and operation or client deployment project teams, to help your customers more effectively. In fact, it is a universal workspace for any client-oriented organization.

Know More About Cloodo

Cloodo, a leading provider of workspace solutions, has developed and supports WorkChat, a powerful standalone chat and messenger platform designed to facilitate workforce connection and management between outsourcing resources and internal company resources. This reflects the growing demand for hybrid business working approaches and multi-branch business divisions in today’s global corporate landscape.

WorkChat is a Standalone Chat & Messenger Platform is developed and support by Cloodo, a universal Workspace platform that providing the workforce connection and management between outsourcing resources with internal company resource to reflect the demand for hybrid business working approach as well as multi-branch business divisions for any global corporate.

WorkChat Live Chat WordPress is an alternative version of our WorkChat platform, a platform where you can communicate with clients much like in this plugin and interact with your employees or people that are interested in your projects. All are supported and developed by Cloodo. 

The Workspace is for any individuals want a central workspace where they can manage their work in the approach of project management in connection with freelancer and outsourcing resources to fulfill their work’s result. 

Moreover, they also want to sell their own skills set as a freelancer to gain more income while completely control their own workspace. Creative projects can be published as a portfolio to promote their talents.

The Worksuite is for any agency or company want to set up agency profiles to sell their professional services as well as manage their own operation effectively and privately in one workspace customized by their own. 

That why Cloodo Worksuite is built to help company manage their Deal, Client, HR Payout, Financial, Project, CRM. The data is secured privately managed by each company.

View more of Cloodo Resources:

Cloodo Top List Project
Cloodo Top Rate Agency
Cloodo Top Company
Cloodo Software Download
Cloodo BPO Services

Installation 

  1. First make sure you’ve got WordPress installed.
  2. Install your plugin as below (you may already know how!)
  3. Activate the plugin through the ‘Plugins’ screen in WordPress
  4. If it is the first time you load the plugin, we will automatically create a WorKChat Account based on the email that you use to register for WordPress.

AUTOMATIC INSTALL FROM WORDPRESS DASHBOARD

  1. Login to your WordPress Website admin panel
  2. Navigate to Plugins -> Add New
  3. Search WorkChat – Live Chat, WhatsApp, Messenger, Skype, Phone…chat widget plugin for WordPress
  4. Click Install and Activate.

MANUAL INSTALL FROM WORDPRESS DASHBOARD

  1. Download the plugin by clicking on the blue ‘Download’ button above. A ZIP file will be downloaded.
  2. Login to your site’s admin panel and navigate to Plugins -> Add New -> Upload.
  3. Click choose file, select the plugin file and click Install
  4. Activate the plugin.

For more detail instructions, go to the install WorkChat on WordPress page.

Screenshots

  • Dashboard
  • Chat Box
  • Frontend Customer Information Input
  • Frontend Start Chat
  • Frontend Select Employee to chat
  • Frontend Chat Log View
  • Client Hub
  • Agents Setting
  • Theme Setting
  • Widget Setting
  • WhatsApp Connect
  • Get Support

FAQ

Is API required to run this plugin?

Yes. Plugin will register an account automatic after you see first screen on erp.cloodo.com. All your data will be saved here. Your view will show on worksuite.cloodo.com and workchat.cloodo.com.

Can I install WorkChat on other website not WordPress?

Yes, your WorkChat widget will have a JS Script so you can installs or intergrate into unlimited WordPress website or any website which is not in WordPress. That why WorkChat can support big scales and multi-channel communication business. If you need to install your WorkChat to any website, please send email to support@cloodo.com

How much does WorkChat Live Chat cost?

WorkChat is free forever for any usages of team under 4 agents , and you can unlock additional premium features for a small price starting from $29 per agent/operator.

I’ve installed the WorkChat plugin—what happens next?

Click on the new WorkChat live menu that appeared on your WP-admin menu on the left. You’ll be able to create your WorkChat account connected to the plugin. Finish the initial configuration and you can start using the best live chat plugin for WordPress.

Will I have to upgrade my account at some point?

No. You can use your freemium features for as long as you want. Many successful businesses stay on the free plan for years—it has everything they need. That’s why it is one of the most popular WordPress chatting plugins.

Do I need to install any additional tools to use the live chat widget?

No. WorkChat is a fully-integrated WordPress live chat solution. You can start chatting right after you install the WorkChat WP chat plugin and create a free WorkSuite account.

Can several support agents use the free chat at the same time?

Yes. You can also transfer conversations between operators. The free plan has 4 operator seats. It means that 4 operators (and an unlimited number of customers) can use the live chat at once for free. You can also buy extra seats if your support team grows.

Can visitors start chatting without providing their email address?

By default, WorkChat shows a form to request email and name of visitor so that visitors have to fill in before joining a live chat conversation. You should set up some more popular messeneger applications like WhatSapp, Facebook Messeneger…so client does not need to providing their email address buy using their current chat application.

Can I check if I missed any messages from my visitors?

Yes. All messages and live chat conversations are grouped and available in your panel. WorkChat does not delete conversations. You can remove them permanently and clear the live chat history manually if you need.

Can I integrate WorkChat with 3rd party apps?

Yes. You can connect WorkChat to popular eCommerce platforms, Google Analytics, marketing apps, or CRM systems via our WorkChat API. We can provide custom API integration services to help you doing this by sending email to support@cloodo.com

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Contributors & Developers

“WorkChat – Live Chat and Social chat button” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

2.2.0

  • update register UI
  • Add Slack setting
  • Add Instagram setting
  • Add Line setting

2.1.0

  • update new chat UI icon
  • Add WhatsApp setting
  • Add Messenger setting
  • Add Telegram setting
  • Add Skype setting
  • Add Zalo setting

2.0.1

  • update cloodo core to fix conflict with worksuite

2.0.0

  • Add Dashboard
  • Add Get Support
  • Add Client Hub
  • Add Agents Setting
  • Add Theme Setting
  • Add Widget Setting
  • Add Whatapps Connect
  • Update verify login for exists email account

1.0.1

  • Change domain chat core system

1.0.0

  • First version